Trouble Shooting

1) My garage door won't open and I don't have an automatic opener attached to the door:

It is possible that you have a broken spring. Look at the springs that are located either on the wall above your garage door opening OR they may be located by the horizontal tracks (if your springs are mounted by the horizontal tracks (attached to the ceiling), you'll have two springs, one located on each side of the door - so check both of them). If you see any gaps you need a spring replacement, we recommend that you replace both of your springs at the same time because they are rated for the same amount of use and if one just broke the other will break shortly.
Call Boulder Garage Door for service 303-447-1501.

2) My garage door won't open and I do have an automatic opener attached to the door:

Make sure your opener has power.
It is possible that you have a broken spring. Look at the springs that are located either on the wall above your garage door opening OR they may be located by the horizontal tracks (if your springs are mounted by the horizontal tracks (attached to the ceiling), you'll have two springs, one located on each side of the door - so check both of them). If you see any gaps you need a spring replacement, we recommend that you replace both of your springs at the same time because they are rated for the same amount of use and if one just broke the other will break shortly. If you continue to allow your automatic opener to try to lift your door with a broken spring you will wear out the gears, and motor, which will lead to more costly repairs or a complete opener replacement.
Call Boulder Garage Door for service 303-447-1501.

3) My remote doesn't seem to work.

Try changing the batteries.
Is a green light flashing on the wall button (which is the button mounted inside your garage - usually beside the door that leads into your house)? If so, your vacation switch is currently activated and you need to deactivate it by pressing the lock button for approximately 3 seconds.
The security codes may have been lost due to a power surge or power failure. Re-program the remote(s), On the motor head simply push and release the "Learn Button" located above the antenna wire and below the wire terminals on the back or side of the opener, then press the button on your remote (repeat these steps for each remote or Keyless Entry (on Keyless Entry you need to enter your code and press the enter button) you need to re-program).
Call Boulder Garage Door for service 303-447-1501.

4) My remote only works when I get very close to my garage door.

Try changing the batteries.
Make sure the antenna is hanging vertically outside of the lens cover or opener housing.
Call Boulder Garage Door for service 303-447-1501.

5) My door doesn't close and the automatic opener light bulbs flash.

Check the automatic opener's eye sensors, they are little black boxes attached to the bottom of each side of your garage door opening. There is an infrared beam that passes between the two sensors, if something interrupts this beam, or if one or both of these sensors are bumped out of alignment the automatic opener will not close (opener light bulbs will flash as a warning to you that something is in the door's closing path or the eyes are out of alignment).
Solution: There should be a light on each sensor, if only one sensor has a light on check for something blocking the beam, if the beam's path is clear one or both of the eye sensors are probably out of alignment. Simply loosen the wing nut that holds the eye secure and move the sensor back into alignment, the eyes should be level and parallel to the door (note: the Sending Eye Sensor is always lit even though it may be out of alignment so check both sensors) when both eye sensors are properly aligned both lights will be lit, re-tightened the wing nut.
Call Boulder Garage Door for service 303-447-1501.

6) My door doesn't close all the way, it goes down part way and then goes back up and the automatic opener lights flash.

Check the automatic opener's eye sensors, they are little black boxes attached to the bottom of both sides of your garage door opening. There is an infrared beam that passes between the two sensors, if something interrupts this beam, leaves trapped in spider webs hanging from the bottom of the door, rope, etc. or if one or both of these sensors are loose the vibration from the door movement can cause the eyes to break the beam and the opener will not close and the opener lights will flash as a warning to you.

Solution: Clean the area around the eyes and the bottom of your door, refasten the eye brackets and adjust the eyes. Simply loosen the wing nut that holds the eye secure and move the sensor back into alignment, the eyes should be level and parallel to the door (note: the Sending Eye Sensor is always lit even though it may be out of alignment so check both sensors) when both eye sensors are properly aligned both lights will be lit, re-tightened the wing nut.
Call Boulder Garage Door for service 303-447-1501.

7) My door doesn't close or open sometimes and the automatic opener light bulbs don't flash.

Check door for smooth operation, move door up and down slowly by hand to feel if there are any tight spots or binding, check all rollers and hinges for smooth operation tighten and lube hinges rollers and roller shafts inspect cables for fraying if everything is in good condition adjust opener sensitivity OPENERS ARE DESIGNED TO OPEN AND CLOSE PROPERLY FUNCTIONING DOORS IF IT IS TOO HARD TO OPEN AND CLOSE FOR YOU, IT'S TO HARD FOR YOUR OPENER
Call Boulder Garage Door for service 303-447-1501.
Adjust opener sensitivity on the Motor Head simply turn the up or down knob (located above the antenna wire and below the wire terminals on the back or side of the opener) turn it clockwise to increase force make small adjustments until the door completes a close cycle. After each adjustment run the opener through a complete travel cycle. DO NOT INCREASE THE FORCE BEYOND THE MINIMUM AMOUNT REQUIRED TO CLOSE OR OPEN THE DOOR

8) Automatic opener sounds like it's working but the door doesn't move.

The automatic opener may have been disconnected from the door. Re-connect the trolley.
The chain could be off the sprocket, call for service.
The belt could be broken, call for service.
There may be a broken spring. Look at the springs at the top of your door, do you see a gap (about 2 inches) between one of them? Call Boulder Garage Door for service 303-447-1501.

9) Opener light doesn't come on when door opens.

The light bulb is probably burned out (but try tightening the light bulb before you change it, we have found this to be the problem quite often).
The light bulb socket on the automatic opener may be bad, call Boulder Garage Door for service 303-447-1501.

10) The automatic opener light doesn't go out after the delay period.

The work light may have been activated on the wall switch, simply turn it off.
The automatic opener eye sensor may be interrupted by someone or something (every time someone walks through the sensor beam the light will stay on for 4.5 minutes).
Call Boulder Garage Door for service 303-447-1501.

11) I've lost my remote (or my car was stolen with my remote inside), how do I secure my home (lock-out old remotes and program new remotes)?

On the Motor Head, push and hold the "Learn Button" for 15 seconds, this will erase all of your remotes (including those you still have and want to continue to use and Keyless Entry System). Next push and release the "Learn Button" located above the antenna wire and below the wire terminals on the back or side of the opener, and then push and release the button on your remote (repeat this process for each remote you want to re-program to work with your opener. For your Keyless Entry System, push and release the "Learn Button" then enter in your four digit code on the keypad followed by the "enter" button).
Call Boulder Garage Door for service 303-447-1501.